Streamlined Workflows

Tuffy Communications delivers powerful, native, customer management tools to help your call center create exceptional experiences with every customer interaction. In addition to our powerful Unified Communications as a Service, your contact center can leverage additional capabilities:

  • Expanded Auto Attendant for maximum flexibility
  • Additional channels with SMS queueing
  • Extensive supervisor capabilities
  • Speech recognition-enabled self-service
  • Real-time reporting, monitoring and alerts
  • Customizable Call Center Queueing and routing thresholds for inbound call queues
  • Robust analytics to enable best practice management
  • Integrations into over 350 CRM and business applications
  • Callback in Queue
  • Comprehensive agent customization
  • Call recording

What can Tuffy do for you?

Elevate your business with award-winning cloud communications
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