Tuffy Communications delivers powerful, native, customer management tools to help your call center create exceptional experiences with every customer interaction. In addition to our powerful Unified Communications as a Service, your contact center can leverage additional capabilities:
- Expanded Auto Attendant for maximum flexibility
- Additional channels with SMS queueing
- Extensive supervisor capabilities
- Speech recognition-enabled self-service
- Real-time reporting, monitoring and alerts
- Customizable Call Center Queueing and routing thresholds for inbound call queues
- Robust analytics to enable best practice management
- Integrations into over 350 CRM and business applications
- Callback in Queue
- Comprehensive agent customization
- Call recording
