Omnichannel Contact Center

The Omnichannel Cloud Contact Center empowers your workforce and delights your customers. Excellent customer service is created by meeting – and exceeding – customer expectations. And while expectations may differ from industry to industry, there are few expectations that never change.
...because staying connected shouldn't be a Tuffy!

Inbound Contact Center

Modernize customer experiences when you engage with them on the channel they prefer and connect your customer with the best resource every time.

Outbound Contact Center

Turn your Contact Center into a profit center whether its an upsell, cross-sell or promotion make connections that convert on the channel they prefer.


Blended Contact Center

A Blended Inbound and Outbound Contact Center allows agents to move easily between both inbound queues and outbound calling lists.

Customers Expect the Same Level of Service No Matter What the Channel

Whether it's social media, web chat, voice, or even text, customers want the same high-quality care from your business. This is why the Tuffy solution is equipped with intelligent routing, ensuring customers are served faster by more productive agents no matter how they reach out.

Customers Expect Communication Options

Customer communications preferences change all the time. They expect timely, personalized, and contextual engagement on the channel they prefer, and exceeding those expectations helps build lifetime loyalty. Contact Centers that bring modernity through customer journey orchestration elevate their experience and personalize the entire customer lifecycle. With automated campaign management, your outbound goals are easily exceeded.

One Solution for Customer Service & Outbound Sales Teams

Modern blended contact centers unify customer service and sales teams, delivering the customer straight to the agent’s desktop.

Call Center Features

Named or Concurrent Agents Unlimited
Inbound Minutes
Unlimited US & Canada Outbound
IVR Designer
CRM Connectors*
Click to Call From CRM
Screen Pop
Audio Recording with 30 days storage
Realtime Monitoring
Historical Reports
Two Included IVR Ports
Manual Dialer
Auto Dialer
Dialer APIs
Social Media
Email with Supported CRM
Outbound Predictive Dialer
Optional Features
Additional IVR Ports
Voice Sentiment
Agent Screen Recording
Built-In Contact Database
Each Contact Center User includes all UCaaS Advanced User Features. 
*Salesforce Integration at additional monthly cost.
Available at additional cost

CRM Integrations

Got a homegrown CRM?

Our platform is built on an open API architecture. That means it can integrate with almost any other
business tool including custom CRM and ticketing solutions.

What can Tuffy do for you?

Elevate your business with award-winning cloud communications
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram