Modernize customer experiences when you engage with them on the channel they prefer and connect your customer with the best resource every time.
Turn your Contact Center into a profit center whether its an upsell, cross-sell or promotion make connections that convert on the channel they prefer.
A Blended Inbound and Outbound Contact Center allows agents to move easily between both inbound queues and outbound calling lists.
Whether it's social media, web chat, voice, or even text, customers want the same high-quality care from your business. This is why the Tuffy solution is equipped with intelligent routing, ensuring customers are served faster by more productive agents no matter how they reach out.
Customer communications preferences change all the time. They expect timely, personalized, and contextual engagement on the channel they prefer, and exceeding those expectations helps build lifetime loyalty. Contact Centers that bring modernity through customer journey orchestration elevate their experience and personalize the entire customer lifecycle. With automated campaign management, your outbound goals are easily exceeded.
Modern blended contact centers unify customer service and sales teams, delivering the customer straight to the agent’s desktop.
Our platform is built on an open API architecture. That means it can integrate with almost any other
business tool including custom CRM and ticketing solutions.